Call Center Executive

*Job Description: Customer Care Executive / Call Center Executive / Tele Caller Executive

*Position*: Customer Care Executive  / Telle Executive - 10

*Location*: Bikaner.

*Employment Type*: Full Time

*Experience*: 0-2 years

*Industry*: Automotive

### *Job Summary*  

We are seeking a proactive and customer-focused individual to join our team as a Service Reminder Customer Care Executive. The role involves engaging with customers to remind them about scheduled services, addressing their inquiries, and ensuring an excellent customer experience while maintaining service schedules.  

### *Key Responsibilities*  

1. *Customer Communication*:  

  - Make outbound calls to customers to remind them of upcoming service schedules.  

  - Provide details about the service process, duration, and benefits.  

2. *Query Handling*:  

  - Respond to customer queries regarding service-related matters.  

  - Escalate complex issues to the appropriate departments for resolution.  

3. *Scheduling and Coordination*:  

  - Assist customers in scheduling service appointments.  

  - Coordinate with internal teams to ensure seamless service execution.  

4. *Follow-Up*:  

  - Conduct follow-up calls to confirm service completion and gather customer feedback.  

  - Address any post-service concerns or complaints promptly.  

5. *Record Maintenance*:  

  - Maintain accurate records of customer interactions and updates in the CRM system.  

  - Generate daily, weekly, and monthly reports on outreach and feedback.  

6. *Customer Relationship Management*:  

  - Build strong relationships with customers to encourage repeat business.  

  - Promote additional services and products, if applicable.  

### *Key Skills and Competencies*  

- Excellent verbal and written communication skills.  

- Customer-oriented mindset with problem-solving abilities.  

- Proficiency in using CRM tools and Microsoft Office Suite.  

- Ability to multitask and prioritize tasks effectively.  

- A polite, professional, and empathetic approach to customer interactions.  

### *Qualifications*  

- High school diploma or equivalent (Bachelor’s degree preferred).  

- Proven experience in customer service, tele calling, or a related role is a plus.  

- Familiarity with the specific industry (e.g., automotive, healthcare) is an advantage.  

### *Benefits*  

- Competitive salary with performance incentives.  

- Training and development opportunities.  

- Health and wellness benefits.  

- Supportive and collaborative work environment.  

*Application Process*:  

Interested candidates are encouraged to submit their updated resumes to hr.bkn@auricmotors.com . Please include “ Customer Care Executive” in the subject line.