Vehicle Warranty and Reliability Manager

Manager - PVT

Responsibilities & Key Deliverables

Responsibilities:
1. Ownership of vehicle model platform, leading team of 4~8 team members of different commodity expertise ,
2.Daily work Management- Daily warranty claim monitoring , Understanding deviation from current trends, identifying variation and find the cause of it.
3. Warranty failed part analysis center- Work with suppliers for timely analysis and disposal of failure parts
4.Prepare MIS for various management reviews
5.Dealer visits to capture the customer concerns
6. Dealer visits to continually  improve the diagnostic processes
7.Supplier visit - Analysis of failure parts, idenifying areas of improvements for current products, front load the lessosns learnt for new product developement
8.Liasoning with CoE ( centre of excellence)  within PVT to identify solution, prepare implementation plan with help from CoE
9.Warranty cost  planning
10. Vendor Recovery of failure parts as per the DSA ( Development and Supply Agreement)
Key Deliverable
1. RPT reduction ( repairs per thousand )
2.% USV( Perentage Unscheduled service visit )
3.Warranty recovery from suppliers
4. Warranty parts returns to dealers if defect is not reproduced
5.Front loading of lessons learnt with Product development team for new product development
6.Updation of DVPs based on field learnings
7.Reliability growth Analysis for new products

 

Preferred Industries

Education Qualification

B. E. /B.Tech (Mechanical/ Production/Automobile/ Electrical)

General Experience

14 –20  Years - in Automobile OEMs and/or Automobile Component Suppliers 

Critical Experience

1.Program management
2.Fostering collaboration
3. Agility
4. Bold
5. Gathering Intelligience
6.Establishing Trust Specialized Skills : 
1. Good analytical skills
2.Certification of Six Sigma methodlogy (Black belt,Green Belt, Yellow belt)
3. Good knowledge of Reliability - Concept and application
4. Good on MS excel, Power point, Power BI, Minitab
5. Use of Qlicksense application to prepare warranty data (trend charts of RPT/USV/ Cost)
6. Prepararion of Management review forums

 

System Generated Core Skills

R/1000 - Quality ControlMIS ReportingWarranty AnalysisCapability BuildingCompetency DevelopmentTeam ManagementEscalations ManagementProcess Knowledge - ManufacturingProblem Solving ToolsData AnalysisAuditingBenchmarkingProcess KnowledgeProduct TestingComponent DesignProduct Knowledge -Vehicle SystemVehicle IntegrationFinancial ManagementAdvance Quality ToolsBusiness StatisticsISO - Quality ManagementQuality Management System (QMS)NegotiationRelationship ManagementProject ManagementEngineering Design

System Generated Secondary Skills

Experience Level

Mid Level