Telesales & Customer Experience Executive (Automobile)

Role Overview

This role sits at the front line of the dealership’s customer experience—handling walk-ins, managing incoming service calls, and driving sales through outbound calling. You will be the first point of contact for customers and play a key role in converting enquiries into showroom visits, service bookings, and sales opportunities.

What You’ll Do

Front Desk & Customer Experience

• Greet and assist walk-in customers in a professional and friendly manner
• Understand customer needs and direct them to the appropriate sales or service team
• Ensure a smooth and welcoming showroom experience at all times
• Manage visitor records and basic front desk administration

Incoming Calls (Service & General Enquiries)

• Handle inbound calls related to vehicle servicing, bookings, and general queries
• Schedule service appointments and coordinate with the service team
• Provide accurate information on service timelines, processes, and basic pricing
• Ensure quick resolution or proper escalation of customer concerns

Telemarketing & Lead Generation

• Make outbound calls to generate interest in vehicles, offers, and dealership campaigns
• Follow up with existing leads to drive showroom visits and test rides
• Re-engage inactive or past customers for repeat business and referrals
• Maintain a structured calling plan and daily call targets

Telesales Support

• Convert warm leads into appointments for the sales team
• Promote add-on services, exchange programs, and finance options over calls
• Support sales campaigns by driving participation through calling efforts

Data Management & Coordination

• Maintain accurate records of all calls, enquiries, and bookings in the system
• Track lead status and follow-ups diligently
• Coordinate closely with sales and service teams for seamless customer handling

What Success Looks Like (KRAs)

1. High conversion of calls → showroom visits / service bookings
2. Consistent achievement of outbound calling and lead generation targets
3. Strong customer satisfaction at the front desk and on calls
4. Low missed calls and quick response time
5. Effective coordination between customer, sales, and service teams

What We’re Looking For

• Excellent communication skills (regional language + Hindi/English)
• Pleasant personality with a customer-first attitude
• Strong phone etiquette and confidence in handling calls
• Ability to multitask between front desk, calls, and coordination
• Basic computer skills (CRM/Excel familiarity is a plus)
• Organized, reliable, and detail-oriented

Why This Role?

• Exposure to both customer experience and sales functions
• Opportunity to grow into sales, CRM, or operations roles
• High-impact role influencing both revenue and customer satisfaction
• Fast-paced, people-facing work environment

Eligibility

Education:

• Graduate / Diploma / 12th pass

Experience:

• 0–2 years in customer service, front desk, telecalling, or telesales
• Experience in automobile dealerships, call centers, or service environments is a plus