Admission Counsellor

Job description :

About Us: We are a leading Premium Baking Training Institute in Chennai, dedicated to providing top-notch baking education and skills to aspiring bakers. Our mission is to empower students with the knowledge and expertise needed to excel in the Baking World.

Job Summary :

The Student Relationship Executive will play a crucial role in engaging with prospective students, understanding their needs, and converting inquiries into enrolments. This position requires excellent communication skills, a passion for education, and the ability to build strong relationships with students and their families Key Responsibilities

 Lead Engagement: Initiate contact with prospective students through calls and emails to discuss course offerings and address inquiries.

 Relationship Building: Establish and maintain positive relationships with prospective students and their families to foster trust and encourage enrolment.

 Counselling: Understand the interests and preferences of students to guide them in selecting appropriate courses that align with their career goals.

 Follow-Up: Track leads and conduct follow-ups to ensure prospective students have all the information they need to make informed decisions.

 Database Management: Maintain an organized database of student inquiries, follow-ups, and enrolment status.

 Sales Strategy: Collaborate with the marketing team to develop strategies aimed at achieving enrolment targets.

 Feedback Collection: Gather feedback from students and parents to improve services and address any concerns promptly.

 Reporting: Provide regular updates on lead conversion rates and student feedback to management.

Education: Bachelor’s degree in Business Administration, Marketing, or a related field preferred.

Experience: Previous experience in sales, customer service, or student admissions is an advantage.

Skills:

 Excellent verbal and written communication skills.

 Strong interpersonal skills with a knack for building relationships.

 Ability to work independently as well as part of a team.

 Proficiency in MS Office Suite (Word, Excel, PowerPoint).

 Familiarity with CRM software is a plus.

Job Type: Full-time

Schedule:  Day shift

Experience:  Customer relationship management: 3 years (Required)

Language:  English (Required) Work Location: In person