Branch Manager

Key Responsibilities:

 Job Responsibilities of Branch Manager

• Plan and execute Resource Mobilization activities (Fundraising), including CSR and SFR initiatives and outbound activities on the field.
• Build and maintain relationships with donors, corporates, schools, and partners.
• Coordinate CSR agreements, documentation, donor reporting, and renewals.
• Overall responsibility for branch operations, team performance, and target achievement.
• Lead and manage Team Leads, Tele-Campaigners, interns, and support staff.
• Ensure achievement of monthly tele-campaigning and fundraising targets.
• Monitor call volumes, KPIs, donor satisfaction, and prepare performance reports.
• Handle escalated donor/customer issues and ensure service quality.
• Recruit, train, coach, and review performance of team members.
• Oversee internship programs and compliance programs (POSH,POCSO).
• Ensure compliance with organizational policies, legal requirements, and CHF guidelines.
• Manage office administration, records, reporting, and coordination with local authorities.
• Foster a positive, ethical, and performance-driven work culture.