Customer Relations Associate Trainee

Job Title: Customer Support Associate Trainee

Job Type: Full Time

Duration: 6 months

Stipend: Rs.7000 per month

Job Summary:

A highly motivated Customer Support Associate Trainee with a strong interest in client servicing and problem-solving. Responsible for assisting in handling customer queries, resolving complaints, supporting tracking-related issues, coordinating field service visits, and participating in renewal follow-ups. Focused on delivering excellent customer experience through clear communication, timely responses, and a proactive approach to learning and service excellence. Post training period, the candidate will be considered for a permanent role within the organisation based on their performance.

Key Responsibilities:

• Handle customer complaints and service queries professionally
• Resolve tracking-related issues in a timely manner
• Schedule field service visits and coordinate appointments
• Interact with business clients and maintain strong relationships
• Make renewal calls and explain service plans
• Follow up on pending issues and customer requests
• Coordinate with internal teams for quick resolutions
• Provide regular updates to customers and clients
• Maintain customer records and service reports
• Ensure high customer satisfaction and retention
• Support daily customer service operations

Skills:

• Strong communication and interpersonal skills
• Problem-solving and conflict resolution
• Time management and multitasking
• Team coordination and follow-up skills
• Basic computer and MS Office knowledge
• CRM / ticketing tool handling

Qualifications:

• Bachelors degree in any discipline
• Knowledge of customer service processes
• Ability to work in a fast-paced environment
• Fluency in English and regional language preferred
• Female candidates preferred