Furniture Sales Manager

Job Title Sales Manager – Furniture Showroom

Location : ECR, Nelson Manickam Road, Besant Nagar, Pallikaranai

Reports To : General Manager / Business Head

Job Summary

The Sales Manager is responsible for driving showroom sales, leading the sales team, ensuring exceptional customer service, and achieving revenue targets. The role involves managing daily showroom operations, developing sales strategies, maintaining customer relationships, and ensuring an outstanding shopping experience that reflects the company's brand values.

Key Responsibilities

• Sales & Business DevelopmentAchieve monthly, quarterly, and annual sales targets.
• Develop and implement sales strategies to increase showroom revenue.
• Monitor daily sales performance and prepare sales reports.
• Identify opportunities for upselling and cross-selling furniture and accessories.
• Build relationships with architects, interior designers, builders, and corporate clients.
• Team ManagementRecruit, train, motivate, and supervise showroom sales executives.
• Conduct regular performance reviews and coaching sessions.
• Allocate sales targets and monitor individual performance.
• Foster a customer-focused and high-performance sales culture.
• Customer Relationship ManagementEnsure every customer receives excellent service from inquiry to delivery.
• Handle customer complaints and resolve escalated issues promptly.
• Maintain long-term relationships with repeat and high-value customers.
• Collect customer feedback to improve products and services.
• Showroom OperationsEnsure attractive product displays and showroom presentation.
• Coordinate with inventory and warehouse teams to maintain stock availability.
• Monitor pricing, promotions, and product launches.
• Ensure compliance with company policies and operational procedures.
• Inventory & CoordinationWork closely with procurement and logistics teams.
• Monitor fast-moving and slow-moving inventory.
• Ensure timely order processing and delivery coordination.
• Reporting & AnalysisPrepare daily, weekly, and monthly sales reports.
• Analyze sales trends, customer preferences, and competitor activities.
• Recommend strategies to improve sales performance and profitability.
• Required QualificationsBachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• MBA is an added advantage.

Experience

• 5–8 years of retail sales experience.
• Minimum 2–3 years in a managerial role.
• Experience in furniture, home décor, interior products, or lifestyle retail is preferred.
• Required SkillsStrong leadership and team management skills.
• Excellent sales and negotiation abilities.
• Customer relationship management.
• Strong communication and interpersonal skills.
• Analytical and problem-solving skills.
• Knowledge of retail sales techniques and showroom operations.
• Proficiency in MS Office and retail/POS software.
• Ability to work on weekends and public holidays as required by retail operations.

Key Performance Indicators (KPIs)

• Monthly and annual sales achievement.
• Gross margin and profitability.
• Conversion rate of walk-in customers.
• Average billing value.
• Customer satisfaction and repeat business.
• Team productivity and employee retention.
• Inventory turnover and stock management.

Compensation & Benefits

• Competitive salary.
• Sales incentives and performance bonuses..
• Career growth and professional development opportunities.