Process Executive

Key Responsibilities

• Process Optimization: Identify weak areas in current workflows and implement strategies to improve efficiency, reduce costs, and maintain quality.
• Operational Execution: Carry out daily tasks according to company regulations, compliance standards, and health and safety codes.
• Data Management: Process, track, and record business data, ensuring accuracy and proper documentation.
• Stakeholder Communication: Address internal and external queries, handle client complaints, and build relationships with vendors and customers.
• Reporting & Analysis: Track operational metrics and draw up weekly progress reports to present to management. [1, 2, 3, 4, 5]

Core Responsibilities

• Customer Consultation: Greet walk-in clients or engage with leads, understanding their aesthetic, budget, and functional needs (e.g., flooring, walls, backsplashes).
• Product Knowledge & Recommendations: Educate customers on various tile materials (ceramic, porcelain, glass, natural stone), finishes, and maintenance.
• Sales Execution: Prepare accurate quotations, negotiate pricing, finalize sales, and process orders or invoices.
• Lead Generation: Proactively build relationships with builders, contractors, architects, interior designers, and masons to drive B2B and project sales.
• Inventory & Display Management: Monitor stock levels, handle transactions, ensure displays are clean and organized, and report customer feedback.
• After-Sales Support: Coordinate with logistics/dispatch teams for timely delivery and manage any customer complaints or returns.
• Sales Tracking: Maintain accurate sales records and update CRM (Customer Relationship Management) platforms regularly.