Telesales Executive

In this role, you will be responsible for generating leads, conducting outbound calls, closing sales deals, and maintaining strong relationships with existing clients through consistent follow-ups.

Key Responsibilities

• Inbound & Outbound Calling: Handle both incoming customer inquiries and make outbound calls to potential clients to promote products/services
• Sales Closure: Effectively pitch products/services and close deals by understanding client needs and providing tailored solutions
• Lead Management: Maintain and update customer database with call records, outcomes, and follow-up actions
• Client Relationship Management: Follow up with existing clients to ensure satisfaction, identify upsell opportunities, and build long-term relationships
• Documentation: Maintain accurate records of all calls, conversions, and client interactions
• Customer Service: Address client queries professionally and resolve concerns promptly
• Performance Reporting: Provide daily/weekly reports on call volumes, conversion rates, and sales pipeline

Required Qualifications

• Communication Skills: Fluent English (both spoken and written) with clear pronunciation and excellent communication abilities
• Sales Experience: Minimum 1-2 years of experience in telesales, sales, or customer service roles
• Phone Etiquette: Professional and courteous behavior during calls
• Product Knowledge: Ability to quickly learn and understand product/service features
• Persistence: Strong follow-up skills and ability to handle rejection positively
• Technical Proficiency: Comfortable using CRM software, MS Office, and phone/dialing systems
• Education: Bachelor's degree

Skills Required

✓ English fluency (spoken & written)

✓ Sales & negotiation skills

✓ Active listening

✓ Time management

✓ Problem-solving ability

✓ Patience & empathy

✓ Confidence & assertiveness

✓ Data entry