Admission Counsellor

Designation: Admission Counsellor and Parent Service Executive (PSE)

Location: Chennai (Mambakkam, Padappai, Nedungundram, Somangalam, Kelambakkam, Navalur)

Industry: Education / School Administration

Reports To: Principal / GM

Role Overview

The Parent Service Executive (PSE) acts as the single point of contact (SPOC) for parents, ensuring all queries, concerns, and grievances are addressed within defined timelines. The role focuses on enhancing parent satisfaction, communication transparency, and service excellence within the school.

Key Responsibilities

•               Serve as the primary interface between parents and the school

•               Build strong relationships with parents to improve trust and engagement

•               Ensure a positive and welcoming experience for all parent interactions

•               Manage all parent queries (academic, transport, fee, admin, etc.)

•               Ensure resolution within defined TAT (Turnaround Time)

•               Track and follow up on pending issues until closure with Principal / Management.

•               Ensure zero communication gaps between stakeholders

•               Maintain records of complaints, feedback, and resolutions (weekly/monthly)

•               Promote school initiatives and communication campaigns to maintain parent satisfaction levels

•               Ensure adherence to school policies and service standards

Required Skills & Competencies

• Excellent communication skills (English + Tamil mandatory)
• Strong problem-solving and conflict resolution ability
• High level of empathy and patience
• Good organizational and multitasking skills
• Proficiency in MS Office
• Ability to work under pressure and manage escalations 

Kindly share us your updated profile to prakash@formoretalents.com

Regards,

Prakash

+91 9940077155