Automotive Service Advisor

Key Roles & Responsibilities

1. Customer Handling

- Greet customers and understand damage/complaints clearly

- Explain repair process, timelines, and estimated cost

- Update customers regularly on repair status

- Handle customer queries and complaints during repair

2. Job Card & Documentation

- Prepare job card with all damage details marked

- Take clear photos of damaged vehicle before repair

- Get customer signature on estimates and approvals

- Maintain proper paperwork for insurance and billing

3. Insurance Coordination

- Coordinate with insurance surveyor for claim approval

- Submit required documents: claim form, DL, RC, photos

- Negotiate with surveyor for maximum approval

- Explain depreciation, deductibles to customer

4. Workshop Coordination

- Handover job to bodyshop team with clear instructions

- Follow up on TAT (Turn Around Time) daily

- Ensure quality check before delivery

- Arrange road test if required

5. Billing & Delivery

- Prepare final invoice as per approval

- Collect customer portion of payment/deductibles

- Deliver vehicle and explain work done

- Get delivery acknowledgment and feedback

6. Targets & Reports

- Meet monthly revenue, CSI, and TAT targets

- Follow up on pending approvals and payments

- Maintain daily reports on WIP vehicles

- Support in up selling value-added services like polish, coating

Skills Needed: Communication, insurance knowledge, basic technical understanding, negotiation, MS Excel/Word