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Banking Operations Associate - Retail & Card Services

Accenture India Private Limited

Banking Operations Associate - Retail & Card Services

Accenture India Private Limited

Chennai

Not disclosed

Work from Office

Full Time

Any experience

Job Description

Banking Operations New Associate

Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations
Designation: Banking Operations New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Investigate and resolve customer complaints efficiently, ensure compliance and drive continuous process improvements. Bank Complaints team is responsible for processing Customer Complaints related to all processes, services, regulatory violations, and overall customer experience. Service Provider to review the complaints, re-summarize, perform call review, document the research and events, provide resolution via email (pre-defined or customized templates) and do case closure as per the agreed procedure. Ability to understand and analyze customer complaints, gather relevant information, and make informed decisions.
What are we looking for? ? Any Graduate ? Should have basic knowledge banking ? Analytical & Strong problem-solving skills ? Advanced Proficiency required in English Language ? Any Graduate ? Should have basic knowledge banking ? Analytical & Strong problem-solving skills ? Advanced Proficiency required in English Language
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts