Bus Operations & Dispatch Executive – Customer Support

About the RoleWe are looking for a responsible and well-organized Bus Operations & Dispatch Executive to manage daily bus departure operations, passenger/customer communication, bus readiness, amenities, cleanliness, and vehicle documentation.

The candidate should have good English communication skills, basic computer knowledge, and the ability to coordinate with drivers, cleaners, office staff, and customers.

🔹 Key Responsibilities📞 Customer Calls & Communication

• Handle incoming and outgoing customer calls professionally.
• Respond to passenger queries related to bus timings, boarding, delays, amenities, and travel information.
• Coordinate with customers and operations team during trip-related issues.
• Maintain proper communication records.

🚌 Pre-Departure Bus Checklist

• Conduct the pre-departure checklist for every bus/trip.
• Verify bus readiness before departure.
• Check driver and cleaner availability.
• Ensure required documents and trip information are available.
• Report any issue before the bus leaves the premises.

🧹 Bus Cleanliness & Amenities

• Check the cleanliness and overall condition of every bus before departure.
• Verify passenger amenities such as:
• Blankets
• Headrests
• Water
• Curtains
• Charging points
• Seat condition
• Other passenger requirements
• Maintain proper records of amenities issued/available in each bus.
• Coordinate with cleaners and maintenance staff to rectify issues.

📋 Vehicle & Compliance Records

Regularly verify and maintain records for every vehicle, including:

• Insurance validity
• Road Tax validity
• Pollution / PUC validity
• Fitness Certificate (FC)
• Permit details
• Vehicle documents
• Other statutory/compliance documents
• Ensure documents are valid before the scheduled trip.
• Prepare alerts/reports for documents approaching expiry.
• Escalate expired or missing documents immediately.

📊 Daily Operations Reporting

• Prepare and submit daily pre-departure/checklist reports.
• Maintain bus-wise records and reports.
• Record cleanliness, amenities, vehicle documentation, and operational issues.
• Follow up with concerned departments until issues are resolved.
• Maintain accurate Excel/Google Sheets records.
• 🔹 Skills RequiredGood English communication – Mandatory
• Good Tamil communication preferred.
• Good telephone etiquette.
• Basic knowledge of MS Excel / Google Sheets.
• Good documentation and record-maintaining skills.
• Good coordination and follow-up ability.
• Ability to work under pressure and manage multiple buses/trips.
• Responsible, punctual, and disciplined.
• Willingness to work in a transport/operations environment.
• Prior experience in bus operations, travel, logistics, transport, fleet management, customer service, or dispatch will be an advantage.

⭐ Preferred CandidateCandidates with experience as:

• Bus Operations Executive
• Dispatch Executive
• Fleet Executive
• Transport Executive
• Travel Operations Executive
• Customer Relationship Executive
• Logistics Executive
• Fleet Coordinator

will be preferred.

🕐 Working HoursShift-based duty according to bus departure schedules.

Candidate should be flexible to work in transport operations and rotational shifts.

🎯 What We ExpectWe are looking for someone who can take ownership of bus readiness from the office side and ensure that every bus is properly checked, documented, clean, equipped, and ready before departure.

If you are organized, responsible, good at communication, and interested in transport operations, apply now.

📍 Location: Chennai

📩 Apply Now / Contact: RKK Travels