Business Analyst - Supply Chain Management

Ready to shape the future of work?  
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  
 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  
 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

We are inviting applications for the role of Business Analyst-Supply Chain Management 

Responsibilities 

• Responsible for ensuring that the delivery and supply chain processes for the product are operated in a cost-effective manner and provides the relevant goods and services to the end consumer  

• Coordinate with inbound and outbound logistics teams to have logistics tasks and activities completed and service levels for key performance indicators are met 

• Coordinate the shipping of products from point of origin to destination. Includes extensive collaboration with relevant third parties 

• Identify proactively issues pertaining to logistics and transportation, escalate to client stakeholders and drive resolution of issues 

• Handle and resolve complex issues pertaining to logistics and transportation (in collaboration with the client supply chain resources) 

• Track delivery of products to end customers 

• Provide any administrative support that is required by the logistics or supply chain function of the client 

• Leverage client provided technology tools to execute logistics and supply chain management tasks 

• Develop reports and dashboards for the logistics coordination processes at a pre-determined frequency 

• Communicate with the client stakeholders’ data and analysis, issues, and resolution status 

Qualifications we seek in you! 

Minimum qualifications 

• Good understanding of logistics and transportation processes including basic understanding of compliance rules for logistics 

• Experience of logistics and transportation processes 

• Familiarity with supply chain for hi-tech industry or technology distributor industry 

• Excellent communication skills (engage with client stakeholders, suppliers, logistics providers) 

• Good negotiations skills to engage with suppliers and logistics providers 

• Good understanding data management, reporting and basic data analysis 

• Advanced MS Excel skills (e.g.: excellent handling of pivot tables) 

• Should be familiar with and/or have worked with Business Intelligence tools such as MS Power BI and Tableau 

• Should be able to multi-task, prioritize and handle quick-turn projects 

• Have good presentation and communication skills 

Preferred qualifications 

• Should be familiar with SAP S2 Hana, K2.Net 

Why join Genpact?  
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation   
• Make an impact – Drive change for global enterprises and solve business challenges that matter  
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities   
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day   
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress   
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.