CRM Manager

Full job description

• Collecting and analyzing customer data
• Using CRM systems to manage relationships
• Developing new ways to meet customers’ needs
• Handling customer complaints
• Overseeing the interactions between customers and key team members, such as Customer Service Representatives
• Creating and executing retention campaigns
• Developing marketing campaigns to attract new customers
• Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
• Knowledge of customer acquisition and retention strategies
• Exceptional verbal and written communication skills
• Social and emotional awareness to tailor interactions for individual customers
• Extensive product knowledge
• Ability to collaborate well with other customer care team members
• Analytical and data-driven
• Ability to work in a fast-paced environment while managing multiple tasks
• Technology skills in CRM software
• Respond to customer queries promptly
• Work well with others to implement CRM strategies

Key Skills and Qualifications

• Technical Proficiency: Strong experience with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Communication Skills: Exceptional interpersonal, verbal, and written skills for client-facing tasks.
• Organization: Strong attention to detail in managing documents and tracking client journeys.
• Experience: 8 to 10 years experience in real estate sales, customer service, or CRM management.

Typical Qualifications

• Bachelor's degree in Business, Real Estate, or a related field.
• Knowledge of real estate sales processes and documentation