Customer Care Associate
NTT DATA Global Delivery Services Ltd
Work from Office
Full Time
Freshers onlyJob Description
Customer Care Associate
Listening to recorded calls to monitor the quality of each CSR/agent in the call center
Listening of the CSR/agent calls and Complete the Audits according to the Merits of the call
Ensuring accurate and timely completion of the Call Audits to meet the client SLAs
Organizing and completing tasks according to assigned priorities.
Provide written documentation of each call monitored to be included as part of the overall CSR/agents scorecard.
Being an active member of the team by providing ideas for improvisation in process.
Both Under Graduates and Post Graduates can apply
Excellent communication (verbal and written) and customer service skills
Able to work independently; strong analytic skills.
Detail-oriented; ability to organize and multi-task.
Demonstrate strong reading, comprehension and writing skills.
Ability to work in a team environment.
Experience Level
Entry LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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