Customer Service Associate

Job Title: Customer Service Associate (CSA)

Department: Retail Operations – Stores

Location: As Assigned

Reports To: Store Captain

Role Purpose

The Customer Service Associate (CSA) is responsible for frontline store execution, ensuring product availability, fast & accurate billing, customer service, hygiene, and process compliance.

Key Responsibilities

1. Store Operations & Availability

• Replenish shelves to ensure on-shelf availability of products.
• Follow FIFO / FEFO during stocking and handling of products.
• Support Unloading, Maintain cleanliness, hygiene, and backroom organization.
• Ensure correct price labels and shelf tags are displayed.

2. Billing & Customer Service

• Perform POS billing with speed and accuracy.
• Ensure zero billing errors and correct barcode scanning.
• Handle customers politely and resolve basic queries.
• Support queue management during peak hours.

3. Cost, Wastage & Loss Prevention

• Minimize wastage, damages, and expiries, especially in Fresh & Vegetables.
• Handle merchandise carefully to avoid damages.
• Follow loss prevention and anti-theft procedures.

4. Team Discipline & Learning

• Maintain attendance, punctuality, and uniform discipline.
• Follow instructions from Sr. CSA / Vice-captain / Store Captain.
• Participate in training and cross-training programs.
• Follow Savomart SOPs and values consistently.

Skills & Competencies

• Customer-friendly attitude with service mindset.
• Ability to work fast and accurately in a high-volume environment.
• Willingness to learn store processes and standards.
• Basic numerical and POS handling skills.
• Team player with disciplined approach.

Experience & Qualification

• Fresher or up to 1–2 years’ experience in supermarket / retail / QSR / FMCG operations.
• Qualification: 10th Pass/12th Pass/Graduate
• Basic English education and ability to read price labels and instructions.
• Willingness to work in rotational shifts and weekends and Festivals.