Customer Support Executive

Job Description – Customer Support Executive

Department : Customer Support / Operations

Location : Vadapalani

Employment Type : Full-Time

About the Company

SolarRun Energies Private Limited is a home solar brand dedicated to helping customers save up to 95% on their electricity (EB) bills through smart and sustainable solar energy solutions. We focus on delivering reliable service, quality installations, and excellent customer support while building long-term relationships with our customers.

Job Summary

We are looking for a Customer Support Executive with prior BPO blended process experience to manage customer interactions through calls, chats, emails, and support coordination. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-first attitude.

Key Responsibilities :

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries through calls, emails, and chat support.
• Coordinate with internal departments for issue resolution and service updates.
• Maintain accurate customer records and follow-up details in the CRM system.
• Resolve customer complaints efficiently and ensure customer satisfaction.
• Provide product and service information to customers.
• Follow company communication guidelines and process standards.
• Escalate unresolved issues to the concerned department when required.
• Maintain daily productivity and quality targets.
• Support customers with appointment scheduling, service requests, and basic troubleshooting.

Eligibility Criteria :

• Minimum 1 year of experience in a BPO blended process (Voice + Non-Voice).
• Excellent verbal and written communication skills in English and Tamil.
• Basic computer knowledge and familiarity with CRM/software tools.
• Strong interpersonal and customer-handling skills.
• Ability to work in a fast-paced environment.
• Graduate or undergraduate candidates may apply.

Preferred Skills :

• CRM Handling Experience
• Customer-focused mindset.
• Good listening and problem-solving abilities.
• Positive attitude and professional behavior.
• Team player with coordination skills.
• Experience in customer service/support roles will be an added advantage.

Salary & Benefits:

• As per industry standards.
• Performance incentives (if applicable).
• Career growth opportunities.
• Supportive work environment.