Customer Support Executive
Wedtree Lifestyle Private LimitedFixed
₹20,000 - ₹35,000
Earning Potential
₹35,000
Fixed
₹20,000 - ₹35,000
Earning Potential
₹35,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
7 applicants
Benefits include: Annual Bonus, PF, Health Insurance, ESI (ESIC), Food/Meals
Job Description
Job description:
Job Title: Customer Support Associate – Premium Silk Sarees (Retail)
Location: Chennai (Store / Back Office Based)
Employment Type: Full-time
Preferred Candidate: Female
Role Overview
We are looking for a Customer Support Associate to deliver a warm, professional, and premium service experience for our luxury silk saree brand. The role involves handling customer interactions, supporting order-related queries, and ensuring smooth post-purchase communication while maintaining the brand’s high service standards.
This position is ideal for individuals who are customer-focused, well-spoken, and service-oriented, with an interest in premium retail.
Key Responsibilities
Customer Interaction & Support
Handle customer inquiries through phone calls, emails, WhatsApp, and internal store coordination.
Provide accurate information on silk sarees, collections, pricing, availability, and care.
Assist customers with order status, billing queries, and delivery follow-ups.
Address basic customer concerns politely and escalate issues when required.
Order & System Coordination
Update and maintain customer interactions in CRM / billing systems.
Coordinate with store teams, logistics, and billing for smooth order processing.
Ensure timely follow-ups and closure of customer requests.
Service Excellence
Maintain high standards of communication, professionalism, and grooming.
Ensure every customer receives a premium, respectful, and personalized experience.
Support operations during festive seasons, sales, and peak periods.
Eligibility & Skills
Qualification
Any graduate preferred
12th pass candidates may be considered for strong communication and service skills
Experience
0–5 years in customer support, retail service, front-office, or showroom roles
Skills Required
Good spoken English, Tamil, and Hindi (Telugu is an added advantage)
Polite, patient, and customer-centric attitude
Basic computer knowledge (CRM / billing system exposure is a plus)
Willingness to learn about silk sarees and premium retail products
Why Join Us
Opportunity to work with a reputed premium heritage silk saree brand
Professional retail and customer experience exposure
Structured training on products and service etiquette
Stable work environment with career growth opportunities
Attractive employee benefits and supportive team culture
Kindly contact Samuel Arumugam HR - 9962396546
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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