Customer Support Executive

Job SummaryWe are looking for enthusiastic and customer-focused Customer Support Executives to handle inbound and outbound voice calls. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to resolve customer queries efficiently while ensuring a high level of customer satisfaction.

• Key ResponsibilitiesHandle inbound and outbound customer calls professionally.
• Understand customer concerns and provide accurate solutions.
• Resolve customer complaints within the defined turnaround time.
• Maintain a high level of customer satisfaction through effective communication.
• Record customer interactions and update CRM/database accurately.
• Escalate unresolved issues to the appropriate team when necessary.
• Follow company policies, quality standards, and process guidelines.
• Meet individual and team performance metrics such as quality, productivity, and customer satisfaction.
• Maintain confidentiality of customer information.

Qualifications

Any Graduate (Engineering and Non-Engineering graduates can apply, based on company requirements).