Executive Customer Care (Telugu/Kanada/Malayalam)

Key Responsibilities

• Handle collection calls in Kannada/Malayalam/Telugu with professionalism and empathy.
• Follow up with customers on overdue accounts and ensure timely collections.
• Negotiate payment plans and resolve customer queries effectively.
• Track customer commitments and update call dispositions accurately in the CRM system.
• Meet assigned collection, productivity, and quality targets.
• Adhere to collection policies, compliance guidelines, and quality standards.
• Coordinate with internal teams for issue resolution and account updates.

Required Skills & Qualifications

• Native-level proficiency in Kannada/Malayalam/Telugu (Mandatory).
• Bachelor's degree in any discipline.
• 1–2 years of experience in Collections, Telecollections, or BPO Voice Process.
• Hands-on experience with Dialer/CRM systems.
• Basic knowledge of MS Excel.
• Strong communication, negotiation, and customer handling skills.
• Target-oriented with a strong sense of ownership, discipline, and adaptability.

Preferred Qualifications

• Experience in Banking, NBFC, or FinTech collections.
• Knowledge of collection lifecycle and recovery processes.