Senior Analyst - E-Commerce Professional Services

Global eCommerce Specialist

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

JOB DESCRIPTION

Job Title                                       :             Sr. Analyst / Analyst

Department                                :             E-Commerce

Sub Department                        :             Professional Services

Reporting                                    :             Manager – E-Commerce Professional Services

Role Summary:

• The candidate shall be responsible for deploying the EDI or API solutions with our key customers across the globe, including requirement analysis, creating business requirement documents, performing end to end UAT, stakeholder communication and providing post-go-live support. He/she shall be responsible for maintaining the product and deployment-specific information in the internal knowledge base.

Core Responsibilities:

• Providing Functional Support to Customers and worldwide agency / eCommerce network on our solutions (EDI/API):
• Managing & implementing assigned Professional Service projects with our VIP Customers in coordination with HO Product Owner. The scope of projects includes Schedule, Pricing Booking, SI, Invoice, Bills of Lading & Tracking deployment via EDI & API platforms.
• Analysing and qualifying customer requirements
• Validating required changes with concerned product owners
• Coordinating development with HO and IT team
• Performing the functional tests with qualification environments
• Organizing production roll-out
• Ensure timely update of Project Status in Internal Tools.
• Perform User Acceptance Test (UAT) for newly deployed projects or enhancement or bug fixes delivered.
• Assist HO on reporting & invoicing requirement for API solutions.
• Internal Knowledge Base Management – Documenting Customer Deployment details

Key Performance Indicators:

• Demonstrate expertise in handling eCommerce Professional Services to the group’s Customers.
• Maintain up to date tracker of projects status in internal tool.
• Document all new flow deployed, and changes made on existing flow
• Pro-active Support to the customers on Booking & SI products as per the defined SLA
• Continuous Improvement - Target is to Introduce 1 innovative ideas/process improvement per semester (2 per year)

Qualifications and Skill Sets:

Business Analysis and Defining Solution

• Quickly understands the business requirements & existing business processes and suggest optimal solutions.
• Analyse the business requirements and propose evolutions or changes required in existing application.

Educational Background & Technical Knowledge

• Preferred Graduate / Engineering graduate in Computer Science
• Basic understanding of programming and development methodologies
• Experience in working with EDI/API solutions dedicated to Shipping/Logistics preferred
• Basic knowledge on SQL databases
• Should have good knowledge in MS Excel & PowerPoint
• Candidate having experience in shipping Industry is preferred

Communication

• Understanding the needs of the internal or external customers when initiating actions or making decisions.
• Communicates effectively to HO & RO eCommerce / IT
• Liaison effectively between all the internal/external stakeholders

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines.