General Manager / Chief Operations Officer

GM/COO - GJF

Job Title: GM / Chief Operations Officer (COO)

Location: Chennai (On-site)

Experience:15-26 years

Reports To: Managing Director / Board

About the Company:

Our client is an internationally established engineering consultancy with 500+ engineers and detailers across 5 countries. We deliver BIM enabled engineering services, for example Structural or MEP engineering for buildings and infrastructure projects.

 

With our 2 business lines „Virtual Technical Office” and „End-to-end” we offer tailored-made engineering solutions or fully integrated project planning and supervision.

Role Overview:

 Own full operational P&L and lead end-to-end delivery, scalability, digital transformation, and organizational growth for a large engineering/BIM services firm serving international markets.

Key Responsibilities  

1. P&L & Growth

• Own revenue, margins, and EBITDA.

• Drive growth via utilization (>88%), pricing, new services, and market expansion.

• Achieve annual EBITDA targets.

2. Delivery & Client Excellence

• Ensure 100% on-time delivery with zero critical defects.

• Maintain NPS >75.

• Lead governance, quality frameworks, and key client escalations.

3. Capacity & Efficiency

• Scale operations through workforce planning and training.

• Optimize pyramid structure and salary cost ratios.

4. Process & Digital Transformation

• Lead automation (Tekla, Revit, Python, Power BI, ERP).

• Implement ISO 9001, ISO 27001, CMMI-equivalent systems.

• Drive BIM automation, cloud collaboration, AI-based QA tools.

5. Leadership

• Build strong second-line leadership.

• Establish KPI-driven, high-performance culture.

• Maintain senior attrition <12%.

6. Strategic Expansion

• Launch new services (Precast, Facade, Modular, Scan-to-BIM).

• Build partnerships with global software vendors.

Required Profile
  

Experience: 15–25 years total

• 10+ years in steel/RC detailing or BIM (USA/UK/Aus markets preferred).

• 7–10 years in senior leadership roles in ₹50 Cr+ firms.

• Proven track record scaling engineering services operations.

Technical Expertise (Mandatory):

• AISC, Eurocode, BS, AS/NZS codes.

• STADPRO, ETABS, Tekla, Revit, SDS/2, StruMIS, Navisworks, Solibri.

• LOD 100–500 workflows, steel connections, rebar detailing.

Education:

• B.E./B.Tech Civil/Structural (mandatory)

• M.Tech preferred

• MBA (Tier-1) desirable

Leadership Traits:

 Execution-focused, process-driven, strategic yet hands-on, capable of leading 500+ engineers, based full-time in Chennai

Other Details:

• Notice Period: 30-60  days

• Work Type: Fulltime

Experience Level

Senior Level