Senior Analyst - Health Operations

Health Operations Senior Analyst

Skill required: Membership - Life Sciences Regulatory Operations
Designation: Health Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrow In a Membership job profile, responsibilities include managing and supporting the membership base of an organization. This involves tasks like processing applications, renewals, and cancellations, as well as maintaining accurate member records. The goal is to enhance member satisfaction and retention through excellent customer service and engagement activities. The role may also involve organizing events, communicating benefits, and addressing member inquiries. Effective membership management is crucial for the growth and sustainability of the organization. Coordinate the essential documentation and resources required for the filing of global applications. Understand, manage & process electronic submissions that include original application filings, Life Cycle Management submissions such as CMC, Ad-promos, amendments, annual reports, SPL submissions, etc.
What are we looking for? • Ability to handle a team of 30 to 35 associates • Ability to guide Auditors and SMEs to drive operations smoothly. • Responsible for the team meeting productivity and internal quality targets. • Responsible for the team meeting client SLA, TAT and KPI targets. • Ability to drive client saving initiatives. • Ensure that there are no client escalations and maintain noiseless delivery. • Be proactive in foreseeing risks and devise plans to mitigate the same. • Ensure client driven processes are adhered to by team members. • Actively participate in client calls. • Learn continuously and keep upgrading the domain/industry knowledge. • Ensure operations are run through OE methods. • Responsible for process improvement/control by identifying process gaps. • Ensure that monthly scorecard discussions are conducted. • Ensure frequent meetings with the team members and address their grievances in a timely manner. • Maintain high motivation and engagement level within the team. • Meet all the set objectives both individually as well as for his/her designated team. • Meet the attrition goals set by the organization. • Ability to handle a team of 30 to 35 associates • Ability to guide Auditors and SMEs to drive operations smoothly. • Responsible for the team meeting productivity and internal quality targets. • Responsible for the team meeting client SLA, TAT and KPI targets. • Ability to drive client saving initiatives. • Ensure that there are no client escalations and maintain noiseless delivery. • Be proactive in foreseeing risks and devise plans to mitigate the same. • Ensure client driven processes are adhered to by team members. • Actively participate in client calls. • Learn continuously and keep upgrading the domain/industry knowledge. • Ensure operations are run through OE methods. • Responsible for process improvement/control by identifying process gaps. • Ensure that monthly scorecard discussions are conducted. • Ensure frequent meetings with the team members and address their grievances in a timely manner. • Maintain high motivation and engagement level within the team. • Meet all the set objectives both individually as well as for his/her designated team. • Meet the attrition goals set by the organization.
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts