Manager - Global Commercial Excellence in Sales and Commercial Operations

Manager - Global Commercial Excellence

Job Summary

The Commercial Excellence Manager – Actuation Technologies leads a team responsible for strengthening global sales execution through standardized processes, CRM governance, lifecycle tools, analytics, and channel performance. The role ensures sales teams and partners have clear tools, data, and insights to improve funnel quality, win rates, lifecycle growth, and channel productivity while supporting cross‑functional teams in delivering scalable, data‑driven commercial programs.

 

As a Manager - Global Commercial Excellence Actuation Technologies, 

Your Responsibilities Will Be:

• Lead and develop a high‑performing Commercial Excellence team across CRM operations, LCS tools, data analytics, and channel excellence, building strong bench strength and a resilient support system for the global sales organization.

• Partner closely with regional sales, WA leadership, product management, and finance to translate ACT strategic growth priorities into executable commercial excellence programs and to support data‑driven decision‑making.

• Lead global CRM strategy and adoption, ensuring it is embedded in the daily rhythm of all sales personas as the single, trusted source of truth for opportunities, accounts, and customer intelligence.

• Own governance of the project and key‑account funnels, continuously improving opportunity creation, win rate, and forecast quality by driving disciplined pipeline reviews and systematic win/loss analytics.

• Drive seamless integration between CRM, CPQ, and other commercial tools so that opportunity, quotation, and order data are connected end‑to‑end, enabling robust pricing insights and revenue intelligence.

• Direct development and enhancement of lifecycle tools and processes to capture return on investment, shorten cycle times for project documentation, and clearly demonstrate lifecycle value to customers and leadership.

• Sustain a fully digital, searchable lifecycle services landscape by converting project information into standardized digital formats and maintaining data quality for global reuse and analytics.

• Govern the quality and accessibility of installed‑base data through a centralized, self‑serve platform that improves asset visibility, reduces manual data‑mining effort, and enables proactive opportunity identification.

• Design, maintain, and evolve a global suite of self‑serve performance dashboards that provide sales leaders and partners with clear visibility into funnels, bookings, lifecycle tools, and Digital tools adoption of all loyal and committed channels for actuation.

• Lead a structured partner performance management framework that uses data‑driven insights to measure and drive joint business planning, strengthen accountability, and accelerate profitable growth through channels.

 

Who You Are: 

You are the strong leader with exposure to commercial excellence, sales process turning strategy into simple tools, processes, and behaviors that help sales and channels win more business at better margins. You blend deep expertise in CRM, lifecycle services, and pricing with practical understanding of project, MRO, and channel realities.

You think end‑to‑end about the commercial engine, using analytics to drive clear actions on opportunity creation, funnel quality, and lifecycle growth. As a people leader, you develop a multidisciplinary team across CRM, LCS tools, analytics, and channel excellence, creating a reliable support system that free sales to spend more time with customers.

Above all, you act as a catalyst for sustainable growth, standardizing how the business sells, unlocking value from digital tools and installed base, and aligning commercial decisions with ACT’s long‑term pillars and priorities.

 

Education, skill, and experience, you require for this role:

• Bachelor’s degree in engineering and MBA or equivalent postgraduate qualification in business, strategy, or analytics.

• 10+ years’ experience in sales, commercial excellence, sales operations, or revenue operations in industrial automation, valves, or similar process industries, including leading and developing multi‑disciplinary teams, preferably across regions or functions.

• Strong leadership, communication, and influencing skills, with the ability to coach high‑performing teams and engage confidently with senior management.

• Strong understanding of sales processes, funnel management, account planning, and channel management, with a proven track record working with regional sales teams and partners to improve performance using data and structured reviews.

• Advanced hands‑on experience with CRM and connected commercial tools (CPQ, installed‑base, partner BI), including leading implementations and driving adoption to improve funnel health, win rate, lifecycle growth, and price realization.

• Solid data and analytics capability: able to design and interpret dashboards, perform basic statistical analysis, and convert insights into clear, practical actions for sales and channels.

• Demonstrated program and change‑management skills to standardize processes, drive behavioral change, and manage stakeholders in a complex matrix environment.

 

Preferred Qualifications that Set You Apart:

 

• MBA or Equivalent Post Graduation program in Business Management or Data Analytics 

• Advanced certified users of data analytics and reporting tools

• Expert user of ERP systems, preferably Oracle

Experience Level

Mid Level