Senior Business Analyst

Product Analyst

• 3+ years’ experience working with financial products or services in a product team in matrixed organization.
• Experience of working in a large and complex transformation or modernization projects.
• A self-starter who shows initiative and self-drive to get the job done and is willing to get ‘stuck in’.
• A deep understanding of originations, receivables, loan processing, or financial operations is highly desirable.
• Experience in gathering and documenting detailed business and functional requirements, user stories, and acceptance criteria.
• Strong analytical and problem-solving skills, with experience in identifying product challenges, evaluating potential solutions, and defining clear approaches to enhance product value and user experience.
• Capability to define, track, and report on key product performance indicators (KPIs), identify areas for improvement, and contribute to product optimization through data-backed recommendations.
• Understanding of customer journeys to improve customer experiences and/or deliver business value
• A great communicator with the ability to articulate problems and solutions clearly then seek alignment across all parties and levels of the organisation
• Technical curiosity - you don't need to be a software engineer, but understanding technical concepts, system architecture, and API integrations will help you make better product decisions and communicate effectively with technical stakeholders

You'll work with other product managers, product analysts, engineers and product designers in a complex and matrixed environment whilst contributing to the roadmap of your area.

• Defining "What" and "Why": Deconstruct complex financial and credit requirements into clear, actionable User Stories. Take ownership of drafting all business user functional stories.
• Acceptance Criteria: Write detailed "Definition of Done" criteria to ensure engineering teams have a crystal-clear understanding of success metrics and Ford Credit’s quality standards.
• Backlog Management: Partner with the Product Manager to refine and prioritize the backlog, balancing business value, customer impact, and technical feasibility.
• Competitive Analysis: Conduct ongoing market research to stay ahead of trends from competitors (e.g., GM Financial etc.)
• Strategic Road mapping: Support the Product Manager in defining and maintaining the long-term vision for the Ford Credit modernization journey
• Voice of the Customer: Synthesize customer feedback and NPS (Net Promoter Score) data to advocate for features that resolve pain points and improve the user experience
• Design Leadership: Lead design sessions across Program Increments (PI) based on business priorities, ensuring all relevant stakeholders are engaged
• Documentation Mastery: Prepare and manage critical documentation including BPM (Business Process Mapping), BRD (Business Requirement Documents), and PRD (Product Requirement Documents)
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• Sign-off Coordination: Procure formal stakeholder signoffs before moving into the definition and development stages
• Functional & Non-Functional Requirements: Collaborate with PMs and Technical PMs (TPMs) to define and document FRs and NFRs specifically for the modernization project
• SaaS Configuration: Perform hands-on configuration of product attributes within various environments on the ALFA SaaS platform.
• Customer Journey Analytics: Utilize tools such as Quantum Metric and Adobe Analytics to perform data analysis across products, identifying friction in the customer and colleague journeys.
• Cross-Functional Demos: Conduct and facilitate demo sessions for a diverse audience, including Engineering, UI/UX, Legal & Compliance, Operations, and Architecture.
• Arbitration Testing: Support arbitration testing with dependent teams to resolve cross-functional logic conflicts.
• Testing Support: Assist the QA/Testing teams in validating that user functional stories are fully met during phase-wise testing cycles.

Experience Level

Mid Level