Quality Engineer - Cloud Contact Center Implementation

Quality Engineer

Project Role : Quality Engineer
Project Role Description : Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Quality Engineer, you will enable full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Your typical day will involve performing continuous testing for security, API, and regression suites, creating automation strategies, and supporting data and environment configurations. You will also participate in code reviews, monitor and report defects, and engage in continuous improvement activities for the end-to-end testing process, ensuring that quality is maintained throughout the development lifecycle.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Develop and implement best practices for testing and automation.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Contact Center Implementation.
- Good To Have Skills: Experience with cloud-based testing tools and frameworks.
- Strong understanding of software testing methodologies and practices.
- Experience in developing automated test scripts and frameworks.
- Familiarity with API testing tools and techniques.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Cloud Contact Center Implementation.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.