Sales Cum Customer Relationship Executive

Inside Sales Executive (Hindi & English Mandatory)

Location: Porur, Chennai

Job Type: Full-Time (Work from Office)

Working Days: Monday to Saturday

Working Hours: 9:30 AM – 6:30 PM

Salary:

₹22,000 – ₹30,000 per month (Based on experience)

Performance Incentives

• Average Incentive: ₹8,000 – ₹15,000/month
• High Performers can earn ₹20,000 – ₹30,000+ per month

About the Company

We are a fast-growing manufacturing and e-commerce company serving customers across India. We receive enquiries through IndiaMART, WhatsApp, social media, websites, and other digital platforms. We are looking for an enthusiastic Inside Sales Executive who can build customer relationships, convert enquiries into orders, and deliver an excellent customer experience.

Job Summary

This is an Inside Sales role where you will manage inbound customer enquiries received through WhatsApp, IndiaMART, phone calls, social media, and other online platforms.

You will understand customer requirements, explain products, provide quotations, follow up consistently, and convert enquiries into successful sales.

This is not a field sales role.

Key Responsibilities

Customer Sales:

• Respond promptly to customer enquiries received through WhatsApp, IndiaMART, phone calls, social media, website, and email.
• Understand customer requirements and recommend suitable products or solutions.
• Explain product features, pricing, offers, and benefits clearly.
• Build trust and maintain professional customer relationships.
• Convert enquiries into confirmed orders.
• Handle customer objections confidently and professionally.
• Follow up with prospective customers until the sale is closed.
• Generate repeat business from existing customers.

Lead Management:

• Manage daily inbound leads efficiently.
• Ensure every enquiry receives a timely response.
• Maintain proper follow-up schedules.
• Update enquiry status and customer details accurately.
• Ensure no lead is missed.

Customer Experience:

• Deliver excellent service before and after the sale.
• Coordinate with internal teams regarding order processing and dispatch.
• Keep customers informed throughout the order process.
• Resolve customer queries professionally.

Sales Reporting:

• Maintain daily sales records.
• Submit daily activity reports.
• Track conversions, pending enquiries, follow-ups, and revenue.
• Share customer feedback and market insights with the management team.

Required Skills

• Languages: Hindi – Mandatory
• English – Mandatory
• Tamil – Preferred
• Knowledge of additional regional languages is an added advantage.

Communication

• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Professional phone etiquette.
• Ability to build customer confidence.

Sales Skills

• Good negotiation skills.
• Strong persuasion and closing ability.
• Excellent listening skills.
• Target-oriented mindset.
• Ability to handle customer objections confidently.

Computer Skills:

• Comfortable using WhatsApp Business.
• Basic knowledge of Microsoft Excel, Google Sheets, Gmail, and computers.
• Ability to learn CRM software quickly.
• Experience handling IndiaMART enquiries is an added advantage.

Desired Candidate Profile

We are looking for someone who is:

• Customer-focused
• Confident and energetic
• Self-motivated
• Organized and disciplined
• Responsible and dependable
• Positive and professional
• A quick learner
• Comfortable handling multiple customer conversations
• Passionate about sales and customer service

Eligibility

• Bachelor's degree preferred (any discipline).
• Freshers with excellent communication skills are welcome to apply.
• Experience in Inside Sales, Tele Sales, Customer Support, Business Development, or Customer Relationship Management is preferred.

Performance Expectations

Success in this role will be measured based on:

• Fast response to enquiries
• Lead-to-order conversion rate
• Monthly sales achieved
• Follow-up consistency
• Customer satisfaction
• Accuracy of sales records
• Team coordination

Career Growth

We believe in promoting high performers.

Career Path:

Inside Sales Executive → Senior Sales Executive → Sales Team Lead → Sales Manager

Why Join Us?

• Competitive salary
• Attractive monthly performance incentives
• Stable work environment
• Continuous learning opportunities
• Career growth based on performance
• Opportunity to work with customers across India

If you're passionate about sales, fluent in Hindi & English, and love talking to customers, we'd love to hear from you. Apply today!