Sales Support Associate

Sales Support Associate

We are looking for a Sales Support Associate to join our Sales Support team in Chennai/Noida. This is an amazing opportunity to work on (Salesforce). The team consists of 5 and is reporting to the Manager, Sales Support. We have a great skill set in Solid business acumen of business transactions and end-to-end sales processes.  Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings. 

About You 

• A bachelor's degree holder with 2 years of experience in Salesforce CRM and Sales Cycle business process is added advantage
• Proven experience in Salesforce CRM and Sales processes.
• Must possess strong communication skills in English.
• Must be a problem solver within sales order process, billing systems, incentives, contract management, business policies.

It would be great if you also had . . .  

• It would be advantageous if you had a Salesforce certification or a passion to achieve a Salesforce certification whilst in the role.

What will you be doing in this role? 

• Ascertain effective ongoing support for daily opportunity to order matters including support for renewal processing, change requests and responding to end-user inquiries.
• Support with release of Salesforce sales process enhancements such as facilitating technical development information into user friendly adoption.
• Support and lead training for Sales reps including new starter training, training on initiatives in partnership with CRM Operations and Sales Training & Development.
• Support Clarivate’s sales order process, billing systems, incentives, contract management, business policies and assist in problem solving all issues that are related to the fore-mentioned processes. 
• Develop effective working relationships with sales managers and collaborate with partner groups providing service to the business.  

About the Team:
Sales Support Center delivers support & insights to focus sales on the highest value activities.  This team is a one-stop contact for the sales organization for anything related to sales processes, system and support to enable our sales organization to close sales opportunities and customer renewals. It offers the opportunity to work closely with the sales team and contribute to the company's revenue growth and provide exceptional support to the sales team, constantly learning about new products, services, and industry trends, which will help me grow professionally. You will be working on the CRM software (Salesforce) and collaborative tools.

Hours of Work  

2.00 PM to 11.PM IST, but should be flexible whenever required for supporting AMERICAS and APAC regions.

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Experience Level

Mid Level