Senior Application and Production Support Engineer

3Pillar Global Pvt Ltd
Chennai
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

Senior Application/Production Support Engineer

Embark on an exciting journey into the realm of product development with 3Pillar! We extend an invitation for you to join our team and gear up for a thrilling adventure. At 3Pillar, our focus is on crafting cutting-edge technologies that revolutionize industries.
Role: Sr. Production/Application Support EngineerLocation: Egmore, Chennai- 600002Work from office

Description:

  • Should have worked as Support Engineer for more than 5 years in Banking Domain Applications/Production
  • Manage and resolve technical support tickets of L1 & L2
  • Partner with the Business and Vendor team to prioritize support tickets.
  • Write Unix/Linux/Windows commands
  • Facilitate effective and proactive communications with both internal and external customers.
  • Test product-level functionality and new releases. Identify and communicate areas for improvement.
  • Serve as the technical expert for Banking Application.
  • Manage software upgrades on scheduled dates.
  • Serve as a primary contact for our client's IT department.
  • Troubleshoot network, database, and software problems for client implementations.
  • Configure system settings and options, and execute unit/integration/acceptance testing.
  • Create rules and data transfer mappings using SQL query.
  • Select, update, and insert SQL queries for generating reports and databases.
  • Data definition, data manipulation, data control, and transactional control
  • Administration, including creating and restoring SQL backups
  • Knowledge of using Command Prompt and its commands.
  • Present technical overview of software applications and technical requirements to clients when planning upgrades.
  • Manage setup of technical environment for hosted clients.
  • Should have knowledge on ITIL process and tools like ServiceNow
  • Work with Help Desk personnel to resolve client installation issues.

Experience Level

Senior Level

Job role

Work location
Work locationChennai
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
Name3Pillar Global Pvt Ltd
Job posted by 3Pillar Global Pvt Ltd

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