Senior Associate - Order Management

Esab India Ltd
Chennai
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

Senior Associate - NAM Order Management

Job Description:

Responsible for documentation and trending results to identify improvements as well as conduct quality review of production staff. Works with management to identify and address quality and service improvements. Provides consistent evaluation of customer service model for each production staff assessment completed. Apply accurate program knowledge to assess the quality and accuracy of inbound and outbound customer interactions. Extensive knowledge in specialized function. Contributes to the development of concepts and techniques. Assignments are complex and require judgement and initiative. May act independently to determine methods and procedures for new assignments. May be a team leader or considered a subject matter expert for their work area. Typically requires a minimum of 5+ years of experience.

Experience Level

Mid Level

Job role

Work location
Work locationIndia Chennai Shared Services Centre
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameEsab India Ltd
Job posted by Esab India Ltd

Similar jobs you can apply for

Back Office
Kotak Life Insurance

Back Office Staff

Kotak Life Insurance
Tambaram East, Chennai
₹20,000 - ₹52,000*
Work from Office
Full Time
Min. 6 months
Basic English
UPSPL

Purchase Executive

UPSPL
Maduravoyal, Chennai
₹18,000 - ₹20,000
Work from Office
Full Time
Min. 2 years
Basic English
Kotak Life Insurance

Back Office Staff

Kotak Life Insurance
Tambaram East, Chennai
₹20,000 - ₹70,000*
Work from Office
Part Time
Full Time
Min. 1 year
Basic English

Back Office Executive

L K Associates
Koyambedu, Chennai
₹14,000 - ₹16,000
Work from Office
Full Time
Any experience
Basic English

Travel Consultant

Hasti Softechh Private Limited
Thyagaraya Nagar, Chennai
₹15,000 - ₹22,000
Work from Office
Full Time
Any experience
Basic English
Matrix Business Services (I) Pvt. Ltd.

Back Office Executive

Matrix Business Services (I) Pvt. Ltd.
Thyagaraya Nagar, Chennai
₹13,000 - ₹13,300
Work from Office
Full Time
Freshers only
Good (Intermediate / Advanced) English