Senior Operations Manager

Senior Manager

Job Description

Role Overview

This role requires a highly experienced operations industry leader with end-to-end (E2E) ownership mindset, who will own an industry/ vertical completely within the US Operations. The individual is expected to bring deep process expertise, strong operational control, and the ability to articulate problem statements clearly, while driving outcomes through strong stakeholder collaboration.

 

Key Requirements & Experience

• Strong end-to-end understanding of operational processes, with the ability to own and drive outcomes.
• Proven ability to own an industry / business vertical independently, ensuring delivery, quality, and scalability.
• Strategic knowledge of RMS/ Panel products or equivalent large-scale programs.
• Demonstrated experience in setting up, executing, and scaling large operational programs, driving collaboration across Operations, Technology, Data Science, Product, and Transformation teams.
• Strong operational governance and process control capabilities, with focus on quality, compliance, and efficiency.
• Ability to identify, structure, and articulate problem statements clearly, and translate them into actionable solutions or product/process enhancements.
• Proven track record of running BAU team and delivery expectations while maintaining quality.
• Strong stakeholder management skills, with the ability to influence decisions, align priorities, and drive outcomes across senior leadership.
• Excellent communication skills, with the ability to present insights, escalate risks, and drive discussions effectively.

 

Core Responsibilities

• Lead operations for an industry with end-to-end accountability for delivery and outcomes
• Manage large-scale operations (100+ associates) ensuring performance, quality, and productivity.
• Own BAU delivery, incremental enhancements, and program-level execution, with full accountability for product health metrics and operational KPIs.
• Drive strong operational control frameworks, ensuring governance, compliance, and performance tracking across teams.
• Proactively identify operational gaps, define clear problem statements, and drive resolution through process improvements or product enhancements.
• Collaborate cross-functionally to define and execute BAU/ Growth strategy, including process redesign, team evolution, capability building, and transition management.
• Drive training, upskilling, and organizational readiness to adapt to changing program and business requirements.

What Success Looks Like

• Clear E2E ownership and accountability across the program and industry vertical.
• Strong operational control, governance, and measurable improvements in quality and efficiency.
• Ability to translate ambiguity into structured problem statements and actionable outcomes.
• High-impact stakeholder engagement and cross-functional alignment.
• Scalable and sustainable growth delivery model with strong team capability.

Qualifications

• Bachelor’s/ Master’s degree in business, Operations Management, Information Systems, or a related field.
• Minimum 15 years of experience in Operations Management, with significant exposure to large-scale program leadership.
• Strong expertise in process optimization, continuous improvement, and operational excellence frameworks.
• Demonstrated strength in stakeholder management, vendor management, and executive communication.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Experience Level

Senior Level