Senior Quality Associate - Healthcare Operations

Senior Quality Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for Senior Operations Associate to join our Operations team. With most of our efficient remittance related work being done through portals, your responsibilities include but not restricted to identifying opportunities for process improvement and effectively collaborating with both internal as well as external stakeholders to increase payer portal coverage and utilization.

Responsibilities may include, but are not limited to:

• Engage in process optimization to drive portal coverage for all involved stakeholders and operational efficiency.

• Works independently to lead, coordinate and manage multiple projects simultaneously within specified timelines with high quality.

• Develop and manage strong, collaborative relationships with all stakeholders including but limited to our clients and vendors, as needed, to help drive results.

• Prioritizes work in a fast-paced environment while being able to communicate status, timelines & deliverables to stakeholders.

• Demonstrates judgement and discretion to provide direction and support overall deliverables and appropriately escalates potential risks.

• Synthesize results to determine success or failure of experiments and make recommendations on go forward plan.

• Demonstrates flexibility & adaptability.

• Utilizes empathy, creativity, and commitment to support team’s goals and all stakeholders.

• Align initiatives with company-wide and department-specific goals.

Typical Qualifications

• Bachelor’s degree or equivalent

• Overall 8-10 years with relevance experience in US Healthcare

Knowledge & Skills: 

• Effective communication and business writing skills

• Solid planning and organizational abilities

• Time management skills and ability to prioritize work based on criticality

• Critical thinking and problem-solving, and an strong attention to detail

• Works independently as well as part of an extended, cross-functional team

• Flexibility and adaptability in approach to challenges to achieve desired outcomes

• Displays initiative, tenacity, and flexibility in a fast-paced team environment

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. 

Learn more about our culture and benefits here: athenahealth.com/careers  

https://www.athenahealth.com/careers/equal-opportunity

Experience Level

Senior Level