Senior Quality Associate - Healthcare Operations

Senior Quality Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Role Summary

Drive quality excellence by leading end-to-end audits, root cause analysis, and systemic improvements across RCM workflows. As a Senior Associate, you will influence teams, strengthen governance, and deliver measurable improvements in quality, efficiency, and customer outcomes.

Team Summary

The Quality team partners with Operations, Product, and Client Services to ensure scalable, high-quality execution, reduce defects, and enable continuous improvement across revenue cycle workflows.

Essential Responsibilities

• Lead end-to-end quality audits and deep-dive analyses across workflows
• Identify systemic quality issues and perform advanced root cause analysis (user, process, system)
• Drive corrective and preventive actions (CAPA) with measurable impact
• Define and track quality KPIs (accuracy, defect rate, rework, FPY)
• Influence Operations and BPO teams to improve performance and accountability
• Drive audit-to-action closure and sustained quality improvements
• Lead calibration sessions and quality governance forums
• Enable process standardization and workflow improvements
• Leverage data, reporting, and AI tools to generate actionable insights
• Ensure strong audit governance, documentation, and compliance

Additional Responsibilities

• Mentor and coach team members on quality standards and best practices
• Drive cross-functional collaboration and alignment
• Support strategic quality initiatives and transformation efforts

Qualifications & Experience

• 8–11 years of experience in RCM Quality / Process Excellence
• Strong expertise in denial management, RCA, and quality frameworks
• Proven ability to influence stakeholders and drive measurable outcomes
• Experience working with BPO/vendor environments preferred

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. 

Learn more about our culture and benefits here: athenahealth.com/careers  

https://www.athenahealth.com/careers/equal-opportunity

Experience Level

Senior Level