Senior Software Engineer - Engineering Operations

Senior Software Engineer - Engineering Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Meet our team-
We’re a lean, self-motivated team of engineers and product managers united by a shared mission to enable seamless commerce around the world. We move with speed, believe in extreme ownership, and are driven by the impact our work has on the businesses and people who use our products every day.
We’re building a dedicated Engineering Operations team to provide critical engineering and business operations support for our payments systems.

What you need to know about the role-
This role is a unique opportunity to join a specialized Engineering Operations team at the core of PayPal’s payments organization. If you thrive in a dynamic, high-impact environment, you’ll find this position both challenging and rewarding.You’ll take ownership of automating key business operations, triaging production issues with speed and precision, and partnering closely with engineering teams and external PayPal partners to rapidly restore functionality.

Job Description:

Essential Responsibilities:

• Delivers complete solutions spanning all phases of the Software Development Lifecycle (SDLC) (design, implementation, testing, delivery and operations), based on definitions from more senior roles.
• Advises immediate management on project-level issues
• Guides junior engineers
• Operates with little day-to-day supervision, making technical decisions based on knowledge of internal conventions and industry best practices
• Applies knowledge of technical best practices in making decisions

Minimum Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Key Responsibilities

Production Support & Incident Management

• Provide Tier 2 / Tier 3 technical support for production issues across applications, APIs, and services

• Lead or participate in incident response, root cause analysis (RCA), and post-incident reviews

• Monitor system health, logs, alerts, and dashboards to proactively identify and mitigate issues

• Ensure SLAs/SLOs are met and escalations are handled effectively

• Participate in on-call/shift rotations including weekends and holidays

Engineering & Technical Troubleshooting

• Diagnose complex issues involving distributed systems, APIs, databases, and integrations

• Analyze logs, metrics, traces, and dashboards to identify performance, availability, or data issues

• Collaborate with engineering teams to reproduce, diagnose, and fix defects

• Drive long-term fixes rather than short-term workarounds

Automation & Operational Excellence

• Build and maintain tools, scripts, or automation to improve operational efficiency

• Improve monitoring, alerting, and runbooks to reduce MTTR

• Identify opportunities to eliminate manual processes and recurring issues

Documentation & Knowledge Sharing

• Create and maintain runbooks, SOPs, and technical documentation

• Contribute to internal knowledge bases and support playbooks

• Mentor junior support engineers and share best practices

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience

• 5+ years of experience in software engineering, tech operations, SRE, or production support roles

• Strong understanding of web technologies, APIs (REST/GraphQL), and microservices

• Hands-on experience supporting high-availability production systems

• Proficiency with SQL and ability to analyze data for debugging

• Experience working with Linux/Unix systems

• Strong problem-solving skills and ability to work under pressure

Preferred Qualifications

• Experience supporting payments, fintech, or financial systems

• Familiarity with cloud platforms (AWS, GCP, or Azure)

• Experience with monitoring tools (Datadog, Prometheus, Grafana, Splunk, ELK)

• Experience with Java / Spring Boot and troubleshooting backend systems

• Scripting experience in Python, Bash or similar languages

• Exposure to CI/CD pipelines and DevOps or SRE practices

• Experience working with external vendors, processors, or partners

Key Skills

• Production support & incident management

• Debugging distributed systems

• Root cause analysis (RCA)

• Automation mindset

• Cross-team collaboration

• Clear technical and business communication

What Success Looks Like

• Faster incident resolution and reduced incident recurrence

• Improved system reliability, monitoring, and operational visibility

• Increased automation and reduced manual operational effort

• Strong partnerships with engineering, product, and external stakeholders

• High-quality documentation and operational readiness

 

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Experience Level

Senior Level