Senior User Support Specialist
DP World Express Logistics Private Limited
Work from Office
Full Time
Min. 5 yearsJob Description
Senior Specialist - User Support - Global Service Centre
Description
• Provide technical support, training, and guidance to internal users on the user of technology systems, including troubleshooting hardware, software issues.
• Maintain accurate documentation of all IT-related activities.
• Respond to helpdesk tickets and provide end-user technical support to users. Actively participate in the L1/L2 Helpdesk operations.
• Strong knowledge of Engineering specialized applications
• Knowledge of LAN and wireless networks.
• Monitor and troubleshoot IT systems to ensure maximum uptime and performance.
• Ensure the security and stability of the IT environment by implementing and maintaining security protocols and disaster recovery plans.
• Assist in the implementation of new IT systems and technologies. Participate in IT projects and provide technical expertise as needed.
• Ability to troubleshoot complex issues. Install, configure, and maintain computer systems, and related devices/software.
• Assessing the technological needs of the company and recommending solutions.
• Strong technical knowledge and Hands-on experience on different desktops, workstations, laptops, network printers, other hardware deployment.
• Must have knowledge of Microsoft Cloud technologies.
• Excellent problem-solving and analytical skills.
• Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources.
• Certifications in relevant technologies are a plus. • Practical knowledge is mandatory.
Reporting to : Senior IT Engineer (Dubai)
Experience Level
Senior LevelJob role
Job requirements
About company
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