Associate Architect - ServiceNow Platform

ServiceNow Associate Architect

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Job Description – Associate Architect (ServiceNow)

Role Overview

The Associate ServiceNow Architect supports the design and implementation of enterprise ServiceNow solutions. This role requires strong hands-on experience with the ServiceNow platform, including core capabilities, App Engine Studio, and exposure to domain solutions such as Sourcing & Procurement Ops and Financial Services Operations.

The Associate Architect partners with senior architects, business stakeholders, developers, and IT teams to translate business requirements into scalable, well-architected ServiceNow solutions that align with enterprise standards and deliver measurable business value.

Roles and Responsibilities

Solution Design & Architecture Support

• Collaborate with Senior Architects to design scalable and sustainable ServiceNow solutions.
• Translate business and functional requirements into technical designs and solution blueprints.
• Contribute to architectural discussions and provide recommendations aligned with platform best practices.
• Support integration design between ServiceNow and other enterprise systems using REST, SOAP, and other integration patterns.

Platform Development & Implementation

• Lead and support development activities using App Engine Studio and other ServiceNow development tools.
• Configure and customize ServiceNow applications in alignment with defined architecture standards.
• Contribute to the implementation of specialized modules such as:
  • Sourcing & Procurement Operations
  • Financial Services Operations
  • Customer Service Management
  • Legal Services Delivery
• Participate in instance upgrades, testing, and remediation activities.

Governance & Best Practices

• Ensure solutions follow ServiceNow development best practices and internal governance standards.
• Support code reviews, technical documentation, and solution validation.
• Promote performance optimization, maintainability, and scalability in all implementations.
• Assist in maintaining architectural artifacts and design documentation.

Collaboration & Technical Leadership

• Act as a technical lead for small to mid-sized initiatives or workstreams.
• Provide guidance and mentoring to developers and junior team members.
• Work closely with business analysts, product owners, and delivery teams to ensure successful outcomes.
• Participate in stakeholder meetings to provide technical insights and recommendations.

Continuous Improvement & Innovation

• Stay current with ServiceNow platform releases and emerging capabilities.
• Recommend improvements to existing implementations to enhance performance and user experience.
• Contribute innovation initiatives by evaluating new modules, features, and low-code capabilities.

Skills and Qualifications

Technical Expertise

• Strong hands-on experience with ServiceNow core platform and App Engine Studio.
• Working knowledge of domain solutions such as:
  • Sourcing & Procurement Ops
  • Financial Services Operations
  • Customer Service Management
  • Legal Services Delivery
• Proficiency in JavaScript, HTML, and CSS.
• Experience with integrations (REST, SOAP, MID Server).
• Experience with Flow Designer, Integration Hub, and Service Portal/UI Builder preferred.

Architectural & Analytical Skills

• Ability to design scalable and maintainable ServiceNow solutions under guidance.
• Strong understanding of platform configuration vs customization decisions.
• Good problem-solving and analytical capabilities.
• Ability to interpret enterprise architecture standards and apply them effectively.

Communication & Collaboration

• Strong interpersonal and communication skills are important.
• Ability to engage with both technical and business stakeholders.
• Experience working in Agile/Scrum environments.
• Ability to balance hands-on development with architectural responsibilities.

Experience & Educational Background

• Bachelor's degree in computer science, Information Technology, or related field.
• 8+ years of overall IT experience.
• 4–6+ years of hands-on ServiceNow implementation experience.
• ServiceNow certifications such as:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist (preferred)

Preferred Skills

• Experience in consulting or enterprise-scale ServiceNow implementations.
• Exposure project delivery methodologies and stakeholder management.
• Understanding UX principles and ServiceNow UI/UX capabilities.
• Agile or Scrum certification is a plus.
• Exposure to other low-code/no-code platforms such as Appian, Mendix, or OutSystems is advantageous.

 

Qualifications

Degree

Experience Level

Mid Level