Network Security Engineer

Specialist, Professional Services

Overview

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

Responsibilities

Description

The Professional Services team plans, guides, and delivers client projects, all with the aim to meet timeline and budget expectations and achieve organizational goals.

Your day-to-day job will consist of:

Roles & Responsibilities:

• • Act as the primary point of contact for assigned clients and ensure smooth day-to-day account management.
  • Build and maintain strong client relationships by understanding their requirements and providing timely support.
  • Coordinate with internal teams to ensure effective service delivery and client satisfaction.
  • Handle client queries, concerns, and escalations in a professional and prompt manner.
  • Support clients with manpower planning and hiring coordination as per business requirements.
  • Ensure timely renewal of agreements, invoice submissions, and payment follow-ups.
  • Maintain accurate client records, CRM updates, and documentation.
  • Monitor ongoing client requirements and proactively provide necessary support and solutions.
  • Prepare and share regular reports, updates, and communication with clients and internal stakeholders.
  • Ensure high levels of client engagement, retention, and relationship management throughout the business cycle.

Qualifications

Minimum Qualifications

• 1-3 years of relevant and related work experience.
• Strong communication and interpersonal skills.
• Good client handling and relationship management abilities.
• Ability to coordinate with multiple stakeholders effectively.
• Good organizational and follow-up skills.
• Proficiency in MS Office and CRM tools.

EEO Commitment

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.