Senior Program Manager - Value Excellence

Sr Pgm Mgr - Value Excellence, Retail Business Services

Amazon's Retail Business Services (RBS) Business Excellence team is seeking an exceptional Senior Program Manager to lead the Value Excellence workstream. This role is critical in identifying high-impact underserved areas, creating proof of concepts, and driving programs that deliver extraordinary returns on investment for Amazon and our Selling Partners.

Key job responsibilities
• Part of Value Excellence workstream to increase Orgs impact and ROI. Aggregate and analyze business metrics to identify opportunities for value creation and ROI improvement
• Identify and prioritize high-impact, underserved defect areas across Amazon's ecosystem, and develop proof of concepts for upstream defect elimination.
• Partner with senior leaders across Business Units and external organizations to understand performance gaps and identify value creation opportunities
• Build strong relationships with Director-level stakeholders to secure buy-in for high-impact initiatives
• Translate complex business problems into data-driven solutions with measurable outcomes
• Foster innovation by identifying and implementing systematic mechanisms that amplify value and ROI
• Foster a culture of excellence, continuous improvement, and innovation within the team

A day in the life
You'll start your day reviewing program metrics and identifying emerging opportunities for value creation. You'll partner with Amazon leaders to understand their most pressing challenges and translate them into actionable programs. You'll lead cross-functional meetings to drive alignment on high-impact initiatives, work with your team to develop proof of concepts, and present ROI analyses to senior leadership. You'll balance multiple programs simultaneously to reduce cost to serve, improve growth and Selling Partner experience. Throughout the day, you'll remove blockers, influence stakeholders, and ensure your programs are on track to deliver extraordinary returns.

Basic Qualifications

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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Experience Level

Senior Level