Middleware Hosting Level 3 Support Analyst

Systems Integration Advisor

RHEL8 OS and WebSphere 9.x, WebLogic 12c, Tomcat 10, Apache 2.4.57

 

Job Overview:

The Middleware Hosting L3 Support Analyst is a high level role responsible for assisting with Middleware Hosting support, including the following

Middleware Products: WebSphere ND, IBM Liberty, Oracle WebLogic, Tomcat, Apache, IBM HTTP Server, Oracle HTTP Server, NGNIX, and Nodejs.

 

The overall objective of the Middleware Web/App Engineer for Build/Integration is to build these applications in compliance to our Engineering

standards and support the Middleware Infrastructure for these applications as a Subject Matter Expert, including troubleshooting issues,

maintaining current patch levels, setting up and maintaining connectivity between application servers and web servers, understanding protocols and

ciphers, and communicating and working well with developers and products support application teams. This role requires someone who can works

independently but can also be a team player.

 

Responsibilities:

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup,

its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment

regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

 

Acts as SME to senior stakeholders and /or other team members

Build Middleware infrastructure using Citi's Automation tools

Keep projects up to date with current patching

Major Incident Resolution

Assist in Load Balancing and Firewall setups

Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services

Drive Root Cause Analysis (RCA) post restoration of service

Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks

Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary

 

Provide technical/strategic direction and documentation to lower level analysts

Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices.

Contribute to technical direction and strategic decisions.

Exercise independence of judgement and autonomy

Adhere to Citi's policies and procedures

Work on rotating 24/7 on-call support

 

 

Qualifications:

6+ years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement

 

Experience with at least 2 of following Application Server: IBM WebSphere ND, IBM Liberty, Oracle WebLogic, Tomcat

Experience with at least 2 of following Web Server: IBM HTTP, Oracle HTTP, NGNIX, Apache

 

Good knowledge of Linux/Unix

Basic Database and SQL knowledge is an advantage

Strong Troubleshooting knowledge.

Ability to communicate technical concepts to non-technical audience

Ability to work with virtual and in-person teams, and work under pressure or to a deadline

Effective written and verbal communication skills

Effective analytic/diagnostic skills

Experience in a Financial Services or large complex and/or global environment preferred, not required

Ability to operate with a limited level of direct supervision.

 

Education:

Bachelor’s/University degree or equivalent work experience.

Experience Level

Senior Level