Technical Lead - Elevator and Escalator Spare Parts Support

Tech Lead

1.Company

Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide, joined together by a shared purpose: to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.

2.About GSS

Global Spares Supply (GSS) provides all the spares, tools and field support that are needed to perform maintenance that exceeds our customers' expectations. Cost-effectively and on time. 

• Quality spare parts for elevators, escalators and automatic building doors
• KONE parts, commercial parts, strategic parts, competitor parts (non-KONE)
• Tools, personal protective equipment (PPE) and working clothes

3.Why this role?

We are seeking this role to provide technical assistance to field teams and support the lifecycle of elevator, escalator, and building door products. This role combines hands-on technical knowledge with digital tools and data management to drive efficiency, ensure material data quality, and deliver high-quality spare technical solutions across global operations.

4.What will you be doing?

• Provide spares technical support to service technicians/frontlines.
• Mentor and guide team members to enhance their technical skills and productivity
• Identify risks and create strategies for effective mitigation.
• To generate new ideas for process developments
• Enhance automation through tools like MS Excel Macros, Power BI, SQL, and RPA

5.Required Skills:

• Strong knowledge of SAP, PDM/PLM systems, and BOM interpretation
• Familiarity with elevator, escalator and building door products
• Address technical challenges and roadblocks with innovative solutions
• Understanding of supply chain, material, and master data processes.
• Stakeholder collaboration
• Capable of aligning technical solutions with business goals

6.Preferred Skills:

• Design skills using Creo, AutoCAD, or ProgeCAD
• Process automation tools: MS Excel Macros, SQL, Power BI, RPA
• Six Sigma methodology for quality/process improvement
• Installation and commissioning field experience
• Adobe tools and experience in digital documentation.
  

7.Are you the one?

• BE in Mechanical, Electrical, or Electronics Engineering
• Over 10 years of experience in technical support, product lifecycle, and field service operations
• Proactive, innovative thinker with excellent problem-solving and communication skills
• Comfortable working across cultures and time zones in a virtual environment
  

8.What do we offer?

• A collaborative and dynamic work culture with a focus on development and innovation
• Being part of an industry leader in providing quality spare parts and maintenance solutions.
• Leadership in process optimisation, quality improvement, and service innovation
• Collaborative and diverse work culture with strong growth and learning potential

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/

Experience Level

Senior Level