Technical Customer Support Engineer

Technical Customer Support Professional

Shape the Future of Connected Systems as a TechOps Engineer

Are you a highly skilled technical professional ready to bridge the gap between complex software solutions and seamless operations? As a TechOps Engineer, you will play a crucial role in the successful implementation and deployment of Application solutions on hosted and on-premise customer servers. Working closely with cross-functional teams, you will provide critical technical expertise, troubleshooting assistance, and vital user support during the deployment process.

About Us:

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics.

What Makes This Role Great:

In this role, you will have a massive impact by owning the success of infrastructure deployments and system rollouts for our global clients. You will blend cloud-based platform orchestration with hands-on systems engineering, giving you full technical autonomy across diverse server environments. You will interface directly with stakeholders, product teams, and end-users, quickly becoming the ultimate product expert while driving automation and optimization strategies across our deployment pipeline.

Key Exciting Responsibilities

• Deployment Planning & Coordination: Collaborate with cross-functional teams and stakeholders to design deployment strategies, manage timelines, map resource requirements, and ensure flawless execution of deployment plans.

• Technical Architecture & Guidance: Act as the subject matter expert on deployed systems or software, identifying technical challenges or risks, and proactively proposing resilient solutions or workarounds.

• User Support & Training: Assist end-users in understanding and utilizing deployed systems, deliver training sessions to familiarize users with new functionalities, and address queries with timely resolutions.

• Documentation & Progress Tracking: Create and maintain comprehensive deployment documentation (procedures, user guides, troubleshooting resources), prepare progress reports for stakeholders, and track deployment-related risks.

• Continuous Improvement: Identify opportunities to optimize the deployment process, propose and implement process improvements or tools, and stay updated with industry trends and best practices related to deployment methodologies.
  

Essential Skills & Experience

• Education & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field, combined with proven experience in deployment support, software implementation, or a similar role.

• Cloud Platform Mastery: Strong knowledge and hands-on experience with cloud platforms (AWS, Azure, or similar providers) across core services including compute, storage, networking, databases, and secure deployment models (IaaS, PaaS, SaaS).

• Systems Administration & Networking: Proficient in server provisioning, configuration management, troubleshooting, and virtualization technologies (VMWare, Hyper-V, KVM). Deep knowledge of networking concepts such as IP addressing, subnets, routing, load balancing, and firewalls in cloud environments.

• Cloud Security Infrastructure: Solid understanding of cloud security best practices, including identity and access management (IAM), encryption, network security groups, and data protection.

• Professional Competence: Exceptional written and verbal communication skills, active listening capabilities, a highly organized and self-directed approach to problem-solving, and the ability to maintain accuracy and quality under tight schedules.
  

Bonus Points For:

• Automation Capabilities: High proficiency in scripting languages such as Python, Bash, or PowerShell for automation.

• Cross-Functional Domain Knowledge: Foundational understanding of Business Accounting (analyzing financial statements, invoice processing in accounts payable/receivable) and basics of Payroll Management.

• Product Knowledge: Ability to quickly develop and maintain a high level of knowledge of Viewpoint software products and remain an expert from both an internal and user perspective.

• Customer-Centric Mindset: Demonstrated ability to empathize with customers, handle sensitive records with discretion, and defuse challenging situations with professionalism and good judgment.
  

Logistics:

• Location: India - Chennai (In Office)

• Job Type: Full-Time
  

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.

• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.

• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

• Enjoy true flexibility: We offer flexible work arrangements, which are a significant driver for employees joining and staying with us.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate. 

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. 

Candidate Privacy Notices by Country

If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.