Telesales Executive

Role: Telesales Executive (Gr I to IV based on experience)

Industry Type: Home and Industrial Automation Products Sales and Services

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Retail & B2C/B2B Sales

Job Responsibilities:

1.    Inbound & Outbound Calling: Make outbound calls to potential customers and attend inbound inquiries to understand their requirements and convert them into sales

2.    Product Promotion: Promote products through Email and SM promotions

3.    Lead Conversion: Follow up with leads, explain product offerings, and close sales by assisting customers in selecting the best available products.

4.    Customer Interaction: Maintain a professional and courteous tone while communicating with customers, ensuring a positive brand experience.

5.    Understanding Customer Needs: Assess customer preferences, travel budgets, and destinations to offer personalized travel recommendations.

6.    Reporting: Maintain accurate records of customer interactions, follow-ups, sales, and updates/ reports in respective trackers

7.    Target Achievement: Consistently meet or exceed assigned sales targets and KPIs on a weekly and monthly basis.

8.    Post Sales: to Handle customer queries/ complaints or post-sale concerns promptly and professionally to ensure satisfaction with support from internal operation and service teams.

Preferred Candidate Profile

1. Experience: Freshers and candidates with up to 3 years of experience in tele sales, customer service in Home Security, Automation / electrical and electronic products.
2. Educational Qualification: Graduate/Diploma in any discipline (preferably in Electrical/Electronics/ Computer Science).
3. Communication Skills: Excellent verbal communication skills in English and regional language. Knowledge of additional regional languages is a plus.
4. Sales Skills: Strong persuasive skills with a target-oriented approach and ability to close sales effectively.
5. Customer Focus: Passionate about customer satisfaction and able to handle objections or concerns professionally.
6. Computer Knowledge: Comfortable with MS Office tools.
7. Multitasking Ability: Able to manage multiple leads and calls in a fast-paced work environment.
8. Adaptability: Willing to accept other tasks that are necessary to the primary role.
9. Problem Solving: Quick thinker with the ability to resolve customer issues and handle objections efficiently.
10. Team Spirit: Cooperative, enthusiastic, and motivated to contribute to team goals and business growth.