Field Installation Engineer

Role: Field Engineer (Gr I to IV based on experience)

Industry Type: Home and Industrial Automation Products

Department: Services Department

Employment Type: Full Time, Permanent

Role Category: Installation/ Testing and Commissioning

Job Responsibilities:

1.    Projects: To handle installation of CCTV / Wired & wireless Security Products/ Attendance Systems and other Home Automation Products / Service and Warranty Supports

2.    Sales Support: Assist Sales Team on site surveys, Product demonstration at customer places and material estimates

3.    Customer Interaction: Maintain a professional and courteous tone while communicating with customers, ensuring a positive services experience.

4.    Understanding Customer Needs: To understand customer requirements and assist them in selecting the right products

5.    Estimates: Prepare manpower and cost estimate for installation works

6.    Reporting: Maintain accurate records of customer interactions, follow-ups, services and warranty status and associated claims

Preferred Candidate Profile

1. Experience: Freshers and candidates with previous experience in installation of CCTV / Wired & wireless Security Products/ Attendance Systems / Gate Automation/Water Level Controllers and other Home Automation Products.
2. Educational Qualification: ITI / Diploma /Graduates in relevant discipline (preferably in Instrumentation/ Electrical/Electronics/Computer Science etc).
3. Communication Skills: Good verbal communication skills in English and regional language. Knowledge of additional regional languages is a plus.
4. Technical Skills: Strong persuasive skills with a target-oriented approach and ability to close the tasks effectively in a time-bound manner.
5. Customer Focus: Passionate about customer satisfaction and able to handle objections or concerns professionally.
6. Adaptability: Willing to accept other tasks that are necessary to the primary role.
7. Problem Solving: Quick thinker with the ability to resolve customer issues and handle objections efficiently.
8. Team Spirit: Cooperative, enthusiastic, and motivated to contribute to team goals and business growth.
9. Upskill: Willing to learn wide range of products through trainings and self-learning methods