Front Office Executive cum Admin

Yaadhum International Technologies is looking for a smart, energetic, and customer-focused Front Office Executive to be the first point of contact for students, parents, and visitors. The ideal candidate should possess excellent communication skills, a professional attitude, and the ability to manage enquiries, admissions support, and front office operations efficiently.

Key Responsibilities

• Welcome and assist walk-in students, parents, and visitors professionally.
• Handle inbound and outbound calls, WhatsApp enquiries, emails, and website leads.
• Provide complete information about courses, fees, schedules, and placement support.
• Follow up with prospective students to convert enquiries into admissions.
• Schedule counselling sessions, demo classes, and appointments.
• Maintain accurate records of enquiries, admissions, and student information in the CRM.
• Coordinate with the counselling, training, and placement teams for smooth student onboarding.
• Assist with admission documentation, fee collection follow-ups, and receipt generation.
• Maintain the front office, reception area, and visitor registers.
• Support daily administrative tasks and office coordination.
• Ensure excellent customer service and maintain positive relationships with students throughout their learning journey.

Required Skills

• Excellent communication skills in English and Tamil (Hindi is an added advantage).
• Good interpersonal and customer service skills.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and positive attitude.

Preferred Qualifications

• Any Bachelor's Degree.
• Freshers are welcome to apply.
• Experience in reception, customer support, education counselling, or front office operations is preferred.

Performance Metrics

• Enquiry response time.
• Student follow-up and conversion rate.
• Customer satisfaction.
• Accuracy of records and documentation.
• Attendance and punctuality.

What We Offer

• Competitive salary with performance incentives.
• Friendly and professional work environment.
• Career growth opportunities.
• Training and skill development.
• Opportunity to work with one of the leading SAP and IT training institutes.