Senior Support Engineer - Infrastructure & Cloud Monitoring

Sr Support Engineer 1 - Splunk, Monitoring, AppDynamics

Scope:

• Sr. Support Engineer is responsible for defining and driving the overall infrastructure strategy, architecture, and roadmap. This role ensures that infrastructure solutions are scalable, secure, cost-effective, and aligned with business needs.

• As a senior technical authority, the right candidate collaborates with leadership, engineering, and operations teams to design solutions, establish standards, and oversee major transformation initiatives across compute, storage, networking, security, and cloud environments.

Our current technical environment:

• Microsoft Azure

• VMware Esxi

What you’ll do:

• Serve as the technical escalation point for critical incidents and cross-domain issues.

• Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.

• Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.

• Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.

• Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.

• Collaborate with security and compliance teams to enforce governance and risk mitigation.

• Engage with vendors for escalations, patch management, and advanced product support.

• Contribute to capacity planning, performance benchmarking, and cost optimization efforts.

• Provide technical leadership for large-scale projects such as cloud migrations, data center consolidations, and automation initiatives.

• Partner with stakeholders (business, application, security, operations) to align infrastructure with organizational strategy.

• Conduct technology assessments, PoCs, and vendor evaluations to recommend best-fit solutions.

• Mentor and provide technical direction to L1–L2 teams.

• Collaborate with enterprise architects and solution architects to ensure infrastructure supports application and business requirements.

What we are looking for:

• Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma with 5-9 years of progressive infrastructure experience, with 3–5 years in solution/technical architecture.

• Immediate Joiners preferred.

• Primary expertise in Splunk tooling, observability, Azure.

• Strong skillset in one or more of below; Splunk, Zabbix, AppDynamics, Solarwinds, Azure Tool, Integrations API Automation, Splunk admin.

• Deep expertise across multiple domains: compute (Windows/Linux), virtualization, networking, storage/backup, cloud (AWS/Azure/GCP), and security.

• Strong background in solution design, systems integration, and enterprise IT strategy.

• Proficiency in automation and orchestration (Terraform, Ansible, Kubernetes, CI/CD, DevOps practices).

• Excellent communication, stakeholder management, and leadership skills.

• Strong understanding of ITIL processes, governance, and enterprise operations.

• Ability to balance innovation with operational stability and cost efficiency.

• This role involves rotational shifts, including night shifts, to provide 24/7 application support.

• Flexibility to work weekends and public holidays as per shift schedule.

• Ability to handle responsibilities independently during off-hours.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Senior Level