Warehouse Management System Support Engineer

Support Engineer1 - BY WMS

Our current technical environment:

• Software: Java, GIT, Rest API, OAuth, PL/SQL, Blue Yonder Discrete

• Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture.

• Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)

• Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite

What you’ll do:

• Blue Yonder WMS (WMS – Warehouse Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.

• Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.

• Individual to gather and understand the technical reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).

• Document learnings and create knowledge articles for repeated cases.

• Replicate and maintain customer environments. 

• Maintain knowledge of customer solution architecture and integration points

• Maintain sense of urgency and swiftness with all customer interactions

• Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure.

• Interact with internal and external stakeholders and reports to management.

• Identify areas of improvement and scope of automation on routine tasks or activities

• Individuals should be passionate about working with new technologies and products.

• Demonstrate ability to learn quickly, have good interpersonal & communication skills– verbal and written.

• Drive architecture and designs to become simpler, more robust, and more efficient.

• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers

What we are looking for:

• Bachelor’s degree (STEM preferred) and minimum 2 to 3 years.
• Experience in working as a team.
• Good Communication and Strong Analytical Skills
• Experience in working with SQL/Oracle DB complex queries.
• Fair understanding on Supply Chain domain
• Experience in Support Engineering roles
• Possess Strong Techno-Functional Expertise
• Tech Savvy able to adapt to any technology faster.
• Individual who can provide technical and solution support during Critical/Major issues.
• Experience with varied tools such as AppD & Splunk, Service Now
• Flexible to work in shifts timings.
  • Shift 1 - 6 am to 3 pm.
  • Shift 2 – 2 pm to 11 pm.
  • Shift 3 – 10 pm to 7 am.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Mid Level