Admission Counsellor

Job Summary

XL Academy is looking for an enthusiastic and target-oriented Admission Counselor to guide prospective students, understand their career goals, explain our courses, and convert enquiries into admissions.

The candidate should have excellent communication and convincing skills, a positive attitude, and the ability to achieve admission targets.

Key Responsibilities

Student Counseling

Handle enquiries received through calls, WhatsApp, website, walk-ins and other channels.

Understand students' educational background, career goals and requirements.

Explain course structure, curriculum, duration, fees and career opportunities.

Counsel students and parents regarding suitable courses.

Conduct follow-ups with prospective students and convert leads into admissions.

Maintain regular communication with interested students.

Lead Management

Manage and update leads in CRM/Excel.

Make daily outbound calls to prospective students.

Follow up with new and existing leads within defined timelines.

Maintain accurate lead status and admission records.

Identify hot, warm and cold leads and prioritize follow-ups.

Ensure maximum conversion of assigned leads.

Admission & Sales

Achieve monthly admission and revenue targets.

Handle fee discussions and explain available payment options.

Coordinate the complete admission process and documentation.

Generate referrals from existing students and leads.

Participate in seminars, webinars, workshops and promotional activities.

Student Relationship Management

Maintain good relationships with students throughout the admission process.

Resolve basic student queries and coordinate with the relevant department when required.

Ensure a smooth transition from enquiry to admission and onboarding.

Daily Responsibilities

Make and receive student enquiry calls.

Follow up with pending leads.

Update CRM/Excel regularly.

Counsel prospective students.

Schedule counseling sessions/demo classes.

Follow up on fee payments.

Share daily admission and lead reports with management.

Required Skills

Excellent communication and convincing skills.

Strong sales and negotiation ability.

Good knowledge of MS Excel/Google Sheets.

Strong follow-up and lead-conversion skills.

Target-oriented approach.

Positive and professional attitude.

Ability to handle students and parents confidently.

Good telephone and WhatsApp communication skills.

Qualification & Experience

Graduate in any discipline.

3+ years of experience in admissions, counseling, inside sales or education sales preferred.

Experience in EdTech/coaching/institute admissions will be an advantage.

Freshers with excellent communication and sales skills may also be considered.

Key Performance Indicators (KPIs)

Monthly admission target achievement.

Lead-to-admission conversion rate.

Number of calls and follow-ups completed.

Revenue generated.

Follow-up efficiency.

Lead/CRM data accuracy.