Customer Care Executive
Navigant International Pvt LtdFixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Fixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
13 applicants
Job Description
- Key ResponsibilitiesHandle inbound and outbound customer calls in a professional manner.
- Resolve customer queries, complaints, and service requests efficiently.
- Provide accurate information regarding products, services, and company policies.
- Maintain customer records and update CRM systems accurately.
- Escalate complex issues to the concerned department whenever required.
- Ensure first-call resolution wherever possible.
- Meet quality standards, productivity targets, and customer satisfaction metrics.
- Follow company processes, compliance guidelines, and call handling procedures.
- Build positive customer relationships through excellent communication and empathy.
- Required SkillsExcellent verbal communication skills.
- Good listening and problem-solving abilities.
- Strong customer service orientation.
- Basic computer knowledge and typing skills.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude with a willingness to learn.
- Ability to work in rotational shifts, if required.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
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