Front Office Receptionist

Position: Front Office Receptionist

Company: Dell Authorised Service Center

Location: Uttam Nagar, Delhi

We are looking for an enthusiastic, professional, and customer-oriented Female Front Office Receptionist with a minimum of 1 year of relevant experience. The ideal candidate should have excellent communication skills, confidence in handling customer interactions, and the ability to manage front office operations efficiently in a service center environment.

• Key Responsibilities:Greet and welcome customers visiting the Dell Authorised Service Center in a professional and friendly manner.
• Manage inbound and outbound calls professionally and ensure timely response to customer inquiries.
• Call customers for service updates, follow-ups, appointment confirmations, and delivery coordination.
• Handle customer walk-ins, job sheet coordination, and visitor management efficiently.
• Maintain customer records, service updates, attendance, and reports in MS Excel.
• Prepare daily reports, customer follow-up sheets, and service status reports.
• Coordinate with engineers and internal staff for smooth service operations.
• Share reminders, messages, and updates with customers and staff members.
• Maintain a clean, organized, and professional reception area.
• Handle customer queries confidently and provide proper information regarding repair/service processes.
• Ensure professional communication and high customer satisfaction at all times.
• Requirements:Minimum 1 year of experience in front office, receptionist, telecalling, customer support, or service center operations.
• Good English communication skills (spoken and written).
• Strong calling, customer handling, and follow-up skills.
• Good convincing power and professional communication ability.
• Knowledge of MS Excel, MS Office, email handling, and basic computer operations.
• Ability to prepare reports and maintain customer/service data efficiently.
• Pleasant personality with professional behavior and positive attitude.
• Ability to multitask and manage work under pressure.
• Female candidates preferred.
• Candidates residing near Uttam Nagar